Refund policy

 



Returns are accepted if returned within 30 days for a prompt and courteous exchange or refund. To be eligible for a return, vests must be unworn, unwashed and in like-new resellable condition. If the ThermoPaks have been hydrated you will be charged according to size and will not be accepted as a return. Postage and handling charges are not refundable. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We ask that if you do not have the original packaging, return your merchandise by packing it in an appropriately-sized box for shipping. Boxes are available for purchase at any UPS store.

Please ship returns to: StaCool Vest, LLC 4601 W Villa Rosa Street Tampa, FL 33611.
You should expect to receive your refund within a few weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  We'll notify you via e-mail of your refund once we've received and processed the returned item. 
To process your return you can also send an e-mail to sylvia@stacoolvest.com. 
Please include the following information within your email:
- Indicate which items you intend to return or exchange.
- Include either your name and shipping address or the original order number.
When we receive your return request, we will contact you if there are any questions.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on worn, hydrated, or used items, sale items or gift cards.